Privacy Policy

Trucks N Toys ("we", "us", or "our") is committed to protecting your privacy. This policy outlines how we collect, use, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information We Collect

To provide our premium truck sales and custom manufacturing services, we may collect:

Identity Data: Name, date of birth, and driver's license details (for vehicle sales and test drives).
Contact Data: Email address, phone number, and delivery/billing addresses.
Vehicle Data: VIN, registration numbers, and mechanical specifications of your truck for custom builds and GVM upgrades.
Transaction Data: Details about payments and products/services you have purchased from us.
Technical Data: IP address, browser type, and usage data via cookies when you visit our Shopify store.

2. How We Collect Your Information

We collect information through:

Direct Interaction: When you purchase a truck, request a custom fabrication quote, or buy parts online.
Digital Tools: Through our website's contact forms and Shopify's secure checkout.
Third Parties: Occasionally, from finance providers or transport companies involved in your vehicle delivery.

3. How We Use Your Information

We use your data to:

Fulfil Orders: Process sales, manufacture custom parts, and arrange freight.
Compliance: Register GVM upgrades and vehicle sales with relevant Australian road authorities.
Support: Provide aftercare, service reminders, and warranty assistance.
Communication: Send updates on your build or marketing materials (only if you have opted in).

4. Disclosure of Information

We do not sell your personal information. We only share data with third parties necessary to complete our service, such as:

Freight & Courier Partners: To deliver your parts.
Government Authorities: For vehicle registration and GVM compliance.
Payment Gateways: Securely processing your transactions via Shopify.
Manufacturer Partners: If required for a third-party warranty claim.

5. Data Security

We take the security of your data seriously.

Online Security: Our Shopify store uses SSL encryption to protect your data during transmission.
In-House Security: Access to vehicle and customer records in our Sydney facility is restricted to authorised personnel only.
Payment Info: We do not store full credit card details; all payments are processed through PCI-compliant providers.

6. Your Rights & Access

You have the right to:

Access the personal information we hold about you.
Request a correction if your data is inaccurate.
Opt-out of marketing communications at any time by clicking "unsubscribe" or contacting us directly.

7. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You can choose to disable cookies in your browser settings, though this may affect some website functionality.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations. The latest version will always be available on our website.